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Lotus Notes hints, tips, error messages
Reduce RTFM support calls by automatically adding search bar in help view

Hint Short Cut: Add this to your code & documentation to help you find this page.
http://www.notesninjas.com/#AutoSearchBarOnView or http://www.notesninjas.com/A555F9/nn.nsf/ByAlias/AutoSearchBarOnView


For our databases we have help views that contain FAQ and instructions on using the database. We add these to cut down our trivial support queries and also as a memory aid for when a user encounters the same problem that was enocountered a few months earlier and we have to trouble shoot it. To encourage use of the help sections we added code to automatically add the search bar to the views.





 

Help View Search bar, when users go into search view the search bar is shown, when leaving the bar is removed.
     Postopen of Help View:  

  @PostedCommand([ViewShowSearchBar];"1")


     Query close:  

    @PostedCommand([ViewShowSearchBar];"0")


Obvious but helps promote user use of searching and prevent rtfm emails.
Also coupled with the fact that the database does not need to be indexed for it to work.

 

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